These Terms of Service ("Terms") govern the cleaning services provided by Wycombe Cleaning Co Ltd ("we", "our", "us") to you ("you", "the client"). By booking or using our services, you agree to these Terms. Please read them carefully.
1. Our details
Wycombe Cleaning Co Ltd
High Wycombe, Buckinghamshire, HP11
Email: hello@wycombecleaning.co.uk
Phone: 07377 506669
2. Services
We provide residential, commercial, Airbnb, end-of-tenancy, after-builders, office, and other specialist cleaning services across a 40-mile radius from High Wycombe. Specific services booked for you will be detailed in your quote and booking confirmation.
We reserve the right to decline or discontinue a job where conditions are unsafe, where access is denied, or where the requested scope is beyond our capability. In such cases we will refund any deposit (we do not normally take deposits) and notify you as soon as possible.
3. Quotes and prices
We provide a written quote before every job. Quotes are valid for 30 days from issue. Once you accept the quote, it becomes a fixed price for the scope described.
If, on arrival, the property or scope is materially different from what was described (for example, the property is a 4-bed when we were told 2-bed, or it is significantly more soiled than expected), we will discuss with you before starting. You will have the option to agree a revised price, proceed with the original scope as booked, or cancel (see section 4).
Prices include all cleaning products, equipment, and travel within 20 miles of High Wycombe. Beyond 20 miles a travel uplift applies and is stated in the quote. A 20% surcharge applies on Sundays and bank holidays. A 15% surcharge may apply for urgent same-day bookings.
4. Booking, cancellation, and rescheduling
- Booking confirmation: a job is confirmed when we reply confirming the date, time, scope, and price — usually by email, WhatsApp, or SMS.
- Free cancellation: cancel with more than 24 hours' notice and no charge applies.
- Cancellation within 24 hours: a charge of 50% of the agreed job price applies, to cover the slot we held for you.
- No-show / denial of access on the day: charged at 100% of the job price. We may wait up to 30 minutes beyond the agreed start time; after that, the slot is treated as a no-show.
- Rescheduling: free with more than 24 hours' notice. Within 24 hours we will reschedule where possible but a 50% charge for the original slot may still apply depending on whether we can re-book the slot elsewhere.
- Cancellation by us: in the rare event we must cancel (illness, vehicle breakdown), we will notify you as early as possible and offer the next available slot, a different team, or a full refund of any amounts paid.
5. Access to the property
You must ensure our team has safe, legal access to the property at the agreed time. This includes parking within 5 minutes walking distance (or letting us know if parking is difficult), working electricity and running water (including hot water), and an agreed means of entry (keyholder, key safe, or the client present).
Where we hold keys or access codes for you, they are kept securely, referenced only by property code, and returned on request. DBS-checked team members handle keys.
6. Payment
Payment is due on completion of the job unless agreed otherwise (commercial clients with a contract and credit terms).
We accept:
- Cash
- Debit and credit card (via our mobile terminal — no card surcharge)
- BACS bank transfer
Invoices are emailed on completion. For BACS invoices, payment is due within 7 days unless different terms are agreed in writing. Late payments accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 plus a £40 fixed-sum recovery fee for each overdue invoice.
7. Re-clean guarantee (end of tenancy)
For every end-of-tenancy cleaning job we offer a 48-hour re-clean guarantee under the following conditions:
- You notify us within 48 hours of the job completion.
- The issue is on our agreed checklist and within the original scope.
- The property has not been occupied, moved into, or further used between our clean and the inspection.
- Letting-agent inspection notes or photographs are shared with us as evidence.
If these conditions are met, we return at no additional cost to re-clean the flagged items. The guarantee covers cleaning, not damage, wear-and-tear, missing items, or pre-existing conditions.
8. Liability
We hold £2M public liability insurance covering accidental damage caused by our team in the course of work. If you believe we have damaged something, please notify us within 48 hours of the job, with photographs where possible, so we can investigate and, if appropriate, claim on insurance.
Our liability is limited in the following ways:
- We do not accept liability for damage caused by pre-existing defects (e.g. a loose tile that falls while cleaning, an antique that is already unstable).
- We do not accept liability for damage to items declared in writing as high-value, antique, or fragile only after a job is booked without giving us a chance to exclude them from scope.
- We do not accept liability for items that we were asked to clean using methods or products we warned against.
- We do not accept liability for indirect or consequential loss (e.g. loss of income from a delayed Airbnb check-in if the delay is beyond our reasonable control).
- We do not accept liability for damage deliberately caused by us (wilful misconduct) beyond standard insurance cover — wilful acts by staff are grounds for dismissal and personal liability for the individual, not the company.
- Our total liability for any single claim is capped at the cover limit of our public liability policy (£2M) or the invoice value of the job, whichever is the higher.
9. Complaints
If you are unhappy with a clean, contact us within 24 hours (or 48 hours for end-of-tenancy). Call 07377 506669, email hello@wycombecleaning.co.uk, or WhatsApp. We will discuss the issue and, where reasonable, return to put things right at no extra cost. Our goal is always to fix, not to argue.
10. Health, safety, and working conditions
Our cleaners have the right to leave a job where conditions are unsafe, unhygienic beyond a reasonable cleaning scope, or abusive. Examples include: biohazards (blood, needles, faeces) not disclosed beforehand; aggressive pets; abusive behaviour from occupants; unsafe property conditions. In such cases we will notify you, charge for the time attended, and agree a revised scope or cancel.
11. Data protection
We process personal data in line with UK GDPR. See our Privacy Policy for details on what we collect, why, and your rights.
12. Force majeure
We are not liable for failures to perform due to events beyond our reasonable control, including severe weather, illness outbreaks, road closures, utility failure at the property, or governmental restrictions. In such cases we will reschedule at no penalty.
13. Changes to these terms
We may update these Terms from time to time. The version in force for your job is the version published on this page at the time your booking was confirmed. Material changes will be communicated to regular clients in advance.
14. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be settled in the courts of England and Wales. Consumer clients retain all rights under the Consumer Rights Act 2015 and other applicable consumer protection law; nothing in these Terms restricts your statutory rights.
15. Entire agreement
These Terms, together with your written quote and booking confirmation, form the entire agreement between you and us for the cleaning services in question.
16. Contact
Questions about these Terms? Call 07377 506669 or email hello@wycombecleaning.co.uk.